Privacy Policy

VAPEUAE SHOP operates the website https://vapuaeshop.ae/, an online retailer of vaping products serving customers in Dubai, Sharjah, and other Emirates of the United Arab Emirates. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Site or make a purchase from us, and outlines your rights under applicable UAE data protection law, including Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (“PDPL”).

By accessing or using the Site, you agree to the terms of this Privacy Policy. If you do not agree, please do not use the Site.

1. Age Restriction

Our products are intended solely for individuals who are 21 years of age or older (or the minimum legal vaping age in your Emirate, if higher). We do not knowingly collect personal data from anyone under this age. By using the Site, you confirm that you meet this age requirement. Age verification may be required at checkout or upon delivery.

2. Information We Collect

2.1 Information You Provide to Us

Account & Order Information: Name, email address, phone number, delivery address, billing address, and Emirate of residence.
Payment Information: Payment card details or other payment method data, processed securely through our third-party payment gateway (we do not store full card numbers on our servers).
Age Verification Data: Date of birth or ID confirmation where required by law.
Communications: Information you provide when contacting customer support, leaving reviews, or subscribing to marketing communications.

2.2 Information Collected Automatically

Device & Usage Data: IP address, browser type, device identifiers, pages visited, time spent on Site, and referring URLs.
Cookies & Tracking Technologies: We use cookies, pixels, and similar technologies to operate the Site, remember your cart, and analyze traffic (see Section 7).
Location Data: Approximate location (e.g., Dubai, Sharjah) inferred from your IP address or provided at checkout, used to determine delivery eligibility and shipping estimates.

3. How We Use Your Information

We use the personal data we collect to:

Process, fulfill, and deliver your orders
Verify your age and eligibility to purchase vaping products
Communicate with you about orders, shipping updates, and customer service inquiries
Send promotional offers and marketing communications (where you have opted in)
Improve our Site, products, and customer experience
Detect and prevent fraud, abuse, or security incidents
Comply with legal and regulatory obligations under UAE law

4. Legal Basis for Processing

Under the PDPL, we process your personal data based on one or more of the following:

Your consent (e.g., for marketing communications)
Performance of a contract (e.g., processing your order)
Legal obligation (e.g., age verification, tax and customs records)
Our legitimate business interests (e.g., fraud prevention, Site improvement), balanced against your rights

5. How We Share Your Information

We do not sell your personal data. We may share information with:

Delivery & Logistics Partners: To fulfill and deliver orders within Dubai, Sharjah, and other Emirates.
Payment Processors: To securely process transactions.
IT & Hosting Providers: Including our WordPress/WooCommerce hosting and technical service providers.
Marketing & Analytics Providers: To understand Site usage and improve services (only where cookies/tracking are permitted per your preferences).
Legal & Regulatory Authorities: Where required by UAE law, court order, or governmental request.
Business Transfers: In connection with a merger, acquisition, or sale of business assets.

All third parties are required to handle your data securely and only for the purposes we specify.

6. Data Retention

We retain personal data for as long as necessary to fulfill the purposes outlined in this Policy, including order records for accounting and tax purposes as required under UAE law, and to resolve disputes or enforce our agreements. Once no longer needed, data is securely deleted or anonymized.

7. Cookies & Tracking Technologies

We use cookies and similar technologies to:

Keep your cart and login session active
Remember your preferences
Analyze Site traffic and performance
Deliver relevant advertising (where applicable)

You can control or disable cookies through your browser settings. Disabling cookies may affect certain Site functionality (e.g., cart persistence).

8. Data Security

We implement appropriate technical and organizational measures — including SSL encryption, secure payment gateways, and restricted access controls — to protect your personal data against unauthorized access, loss, misuse, or alteration. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

9. Your Rights

Under the PDPL, subject to applicable exceptions, you have the right to:

Access the personal data we hold about you
Correct inaccurate or incomplete data
Request deletion of your personal data
Withdraw consent for marketing communications at any time
Object to or restrict certain processing activities
Request a copy of your data in a portable format

To exercise these rights, contact us using the details in Section 13.

10. International Data Transfers

If your data is transferred or stored outside the UAE (e.g., via cloud hosting or third-party service providers), we take steps to ensure such transfers comply with the PDPL and that appropriate safeguards are in place.

11. Third-Party Links

Our Site may contain links to third-party websites (e.g., social media, payment providers). We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies separately.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a revised “Last Updated” date. Continued use of the Site after changes take effect constitutes acceptance of the revised Policy.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

VAPEUAE SHOP Website: https://vapuaeshop.ae/ Email: store@vapuaeshop.ae Address: Warsan First, Dragonmart, International City, Dubai

This Privacy Policy is intended to comply with UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data. It is provided for general informational purposes and does not constitute legal advice. We recommend having this document reviewed by a UAE-qualified legal professional before publishing, to ensure full compliance with current regulations and your specific business practices.